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At Lively Living, customer satisfaction is our priority and we strive to make shopping with us a pleasurable experience.
Changed your mind?
In the event that you receive the products or services which you purchased, as stated, but you simply change your mind, we will offer you a refund. All you need is;
• You notify us within 30 days of receipt.
• You return the product in its original packaging at your expense.
Note, all diffusers may vary in colour slightly from time to time as many are hand made. Any variance to other diffusers or picttures does not fall under a warranty claim, but can be returned under the 30 Day money back guarantee.
• Please include your full name, address, email address and phone number with clear instructions of your request - inside the box. Also include the original order number, as we will refund the purchase price back through the website once received.
You may return products to the following address:
LIVELY LIVING
SEEKING REFUND / EXCHANGE
P.O Box 377
Mudgeeraba, 4213
QLD, Australia
Warranty Claim?
We stand by the quality of our products and our diffuser range all carry a 12 month warranty from date of purchase.
If you experience any concerns with your product, please contact us directly so we can troubleshoot and assist you personally. Note, all diffusers may vary in colour slightly from time to time as many are hand made. Any variance does not fall under a warranty claim, but can be returned under the 30 Day money back guarantee.
Please email info@livelyliving.com.au with full details.
You must provide proof of purchase in order to be eligible for a warranty claim.
Contact us: info@livelyliving.com.au