Lively Living FAQ

It depends on your room size, how long you want it to run and the features you'd like, such as sound, a timer or a decorative finish. For bedrooms and nurseries, many customers choose the Aroma-Snooze. For large living areas, the Aroma-Cloud or Aroma-Home gives you a longer run time, and for extra moisture in dry or winter air, the Aroma-Haven Humidifier holds 1.8 litres.

You can browse the full range in our Aroma Diffusers collection, or email info@livelyliving.com.au and we'll help you choose.

(Optional link for "Aroma Diffusers collection": https://livelyliving.com.au/collections/aroma-diffusers-vaporisers)

An ultrasonic diffuser uses a small disc vibrating at a very high frequency to turn water and essential oil into a fine, cool mist. There's no heat or flame involved, so the oil is released into the air as it came out of the bottle.

Most Lively Living diffusers also give you soft ambient lighting, including a red light setting for evenings, and some add sound, timers or a remote.

We are proud to partner with Ultransmit, the original pioneer and a world-leading manufacturer of ultrasonic diffusion technology, and we have exclusivity of their diffuser technology in Australia and New Zealand.

Ultransmit is an award-winning company with patented technology, based in Guangdong, China. You'll find their name on our packaging and on the base of every diffuser.

We first brought ultrasonic cool mist diffusers to Australia in early 2013, and have sold more than 740,000 since. We continue to lead the way in quality, with new designs and materials added to the range every year.

Yes, many of our customers run their diffuser overnight. Unlike oil burners, Lively Living diffusers have no heat or flame, and they switch off automatically when the water runs low. Some models also have a timer, so you can choose how long it runs.

For peace of mind, place your diffuser on a flat, stable surface, out of reach of children and pets, and choose oils that suit everyone in your home.

Many people find a diffuser a simple, relaxing part of their bedtime routine. The soft, cool mist adds a little moisture to the air, and a calming aroma can make your bedroom feel more peaceful as you wind down.

Add 2 to 5 drops of a relaxing essential oil or blend, such as Lavender or one of our sleep blends, about 30 minutes before bed. Choose the soft red light setting or switch the light off, so the room stays dark for sleep.

A quick clean every week or so keeps your diffuser misting well and stops oil residue building up. Always unplug it first.

Step 1. Empty any water and wipe the water well dry.

Step 2. Put a couple of drops of our Lemon, Orange or Breathe essential oil on a dry cloth, and use it to wipe away oil residue from the sides of the diffuser. Citrus and eucalyptus oils break down residue well.

Step 3. Gently wipe the small ultrasonic disc at the bottom of the well with a cotton bud. Don't scratch or press hard on it.

Step 4. Run the diffuser for a full cycle with plain water only.

For a deeper clean, fill the well to around half its capacity with equal parts white vinegar and water, and leave it for 30 minutes or run it for one cycle. Then empty, rinse and dry. Don't leave water and oil sitting in the diffuser for days between uses.

Ultrasonic diffusers use no heat, which makes them a safer, gentler choice than traditional oil burners.

Oil burners use a naked flame, which is a fire risk, and the heat changes the natural aroma of the oil. A Lively Living ultrasonic diffuser uses vibration instead of heat to turn water and a few drops of oil into a cool mist, so the oil is released as it came out of the bottle. It also switches itself off when the water runs low.

Traditional steam vaporisers boil water to fill the room with steam overnight. The hot water is a burn risk around children, and the heavy moisture can settle as condensation on walls and ceilings, which can lead to dampness and mould.

A Lively Living ultrasonic diffuser uses no heat. It releases a light, cool mist from a small amount of water and switches itself off when the water runs low. For a child's bedroom or nursery, our Aroma-Snooze sleep aid combines a cool mist diffuser with a soft night light and soothing sounds.

For babies from 3 months, use just 1 drop of a suitable oil in 300ml of water, and keep the room well ventilated.

Start with 2 to 5 drops and adjust to suit your room and how strong you like the aroma. Our larger diffusers, such as the Aroma-Cloud, Aroma-Home and Aroma-Snooze Plus, can take a few more drops, as can our 1.8 litre Aroma-Haven Humidifier.

For babies, use just 1 drop per 300ml of water. More isn't always better: a gentle aroma is more pleasant over several hours and easier on sensitive noses.

Yes, cool or room-temperature tap water is fine. If you live in a hard water area, filtered water can reduce mineral build-up on the ultrasonic disc and white residue around your diffuser.

Never use hot water, and don't fill past the MAX line, as too much water stops the mist from working.

Usually the water is too low, so the automatic shut-off is working as it should. Refill with cool water to below the MAX line and try again.

If it still won't turn on, the power cord may be the problem. Check it's firmly plugged in at both ends, and if you have another cord that fits, try that to see if the issue is the cord. Replacement cords for our entire range are available in our Extras & Parts collection.

(Optional: link "Extras & Parts" to 

The most common causes are too much water, too little water, or oil residue on the ultrasonic disc. Check these in order:

Step 1. Make sure the water is below the MAX line. Overfilling is the most common cause.

Step 2. Make sure there's enough water to reach the minimum level.

Step 3. Clean the ultrasonic disc gently with a cotton bud, as oil residue reduces the mist.

Step 4. Check the lid and mist outlet are fitted correctly and not blocked.

Step 5. Check the power cord is firmly connected at both ends.

If your diffuser has been stored in a cupboard for a while and now won't mist, it may have been put away with essential oil residue on the disc. Give it a deep clean with equal parts white vinegar and water, as described in our cleaning question above.

If it still isn't misting, email us at info@livelyliving.com.au.

Dont panic. Simply, 
Step 1. Unplug it straight away.

Step 2. Remove the lid and empty all the water.

Step 3. Gently shake out any water from the base and wipe it dry.

Step 4. Leave it upright and unplugged in a dry, airy spot for at least 24 hours before using it again.

Yes, you can use any 100% pure essential oil. Avoid oils mixed with carrier oils, thick fragrance oils or synthetic scents, as these can clog the ultrasonic disc and reduce the mist.

Our certified organic essential oils are made for diffusing, so they work beautifully with Lively Living diffusers.

Ultrasonic diffusers mix a few drops of oil with water and release a cool mist. They're the most popular choice and add a little moisture to the air.

Waterless diffusers, like our Aroma-Oil Waterless Diffuser, diffuse the oil directly with no water, giving a stronger aroma with no refilling.

Rechargeable diffusers, like our Aroma-Recharge Cordless Diffuser, run without being plugged into the wall, so you can move them around the house, use them in the car or take them travelling.

Aroma-Oil Waterless Diffuser: https://livelyliving.com.au/products/aroma-oil-waterless-diffuser

Aroma-Recharge Cordless Diffuser: https://livelyliving.com.au/products/aroma-recharge-cordless-diffuser)

Yes. Replacement power cords are available for our entire diffuser range, and we stock a small number of other parts for specific models. You'll find them in our Extras & Parts collection.

"Extras & Parts collection": https://livelyliving.com.au/collections/accessories

No. Ultrasonic diffusers don't heat the water. After running for several hours, the water may feel slightly warm from the vibrating disc and the room temperature, which is normal.

No, not with normal use. An ultrasonic diffuser releases a light, cool mist from a small amount of water, not the heavy steam of old-style heated vaporisers.

An essential oil is the concentrated aromatic compound extracted from a plant, usually by steam distillation or, for citrus peels, by cold pressing.

Essential oils can come from almost any part of a plant: flowers like lavender, leaves like eucalyptus, peels like lemon, resins like frankincense, woods like cedarwood and roots like vetiver. Despite the name, they aren't greasy like cooking oils. They're light, evaporate quickly and are very concentrated, which is why only a few drops are needed.

A blend is two or more essential oils combined for a specific purpose, such as sleep, focus or easier breathing. Each Lively Living blend is created by our experienced product development team, with oils chosen to work well together in both aroma and purpose.

Blends save you the guesswork of mixing your own, and give you a consistent result every time.

Most of our range is certified organic. The majority of our essential oils and blends are certified by ACO (Australian Certified Organic), Australia's largest certifier of organic products, and some blends, including Nature's Armour and Fortiguard Protection, are certified to the international COSMOS Organic standard.

Certification is independently audited, and it confirms our oils are grown without synthetic pesticides or fertilisers and contain no fillers, synthetic fragrance or additives.

In Australia, words like "pure", "natural" and "organic" aren't regulated on essential oil labels, so any brand can use them. Independent certification is the only way to know an oil is genuinely organic. Every certified Lively Living product shows its certification on the label, and each product page tells you which standard that oil is certified to.

We're proud to offer one of Australia's largest ranges of certified organic essential oils.

Certified organic oils come from plants grown without synthetic pesticides, herbicides or fertilisers, and their whole supply chain is independently audited. Conventional oils may come from plants grown with synthetic chemicals, and quality can vary widely from brand to brand.

A conventional oil can still be 100% pure, like the few original oils we've kept since 2013. The difference is that organic certification gives you independent proof of how the plant was grown and handled, rather than relying on a label claim.

Yes. Lively Living is cruelty free. We never test our ingredients, prototypes or finished products on animals, and ACO certification also requires that certified products are not tested on animals.

Our essential oil range is also vegan.

Lively Living is an Australian owned family business based in Mudgeeraba on the Gold Coast, Queensland, and we've been operating since 2013. Our essential oils are blended and bottled here in Australia.

Many of our oils are grown in Australia, and the rest are sourced directly from organic growers in the countries where each plant grows best, such as Lavender from France.

No, we don't recommend swallowing essential oils, and that applies to any brand, not just ours. Even certified organic essential oils are extremely concentrated, and swallowing them can irritate or damage the mouth, throat and stomach, interact with medications, and cause poisoning.

We also don't recommend adding essential oils to drinking water. Oil and water don't mix, so the oil stays undiluted and can irritate the tissues it touches. You may see oils sold as "food grade", but that's a marketing term, not a safety standard.

If someone swallows essential oil, call the Poisons Information Centre on 13 11 26, available 24 hours a day across Australia. In an emergency, call 000.

Some essential oils can be used around pets with care, but pets are far more sensitive to scent than we are, and some oils are not safe for them. Cats are especially sensitive, because their livers can't break down certain compounds in essential oils. Birds and small animals are also very sensitive.

Oils to avoid diffusing around cats include tea tree, peppermint, eucalyptus, clove, cinnamon, pine, wintergreen and citrus oils. Follow these simple rules with any pet:

Step 1. Diffuse in a well-ventilated room and keep the door open so your pet can leave whenever it likes.

Step 2. Never shut a pet in a room with a diffuser running.

Step 3. Keep diffusers and bottles out of reach, and never apply oils to your pet's fur or skin.

Step 4. If your pet's behaviour, breathing or eating changes, stop using that oil and speak to your vet.

Shop our Pet Friendly range for blends chosen with pets in mind.

https://livelyliving.com.au/collections/pet-safe-essential-oils

Look for independent certification, clear labelling and a brand with a track record.

Step 1. Check for a recognised organic certification logo and number, such as ACO, rather than words like "pure" or "natural" alone.

Step 2. Check the label shows the botanical name of the plant, for example Lavandula angustifolia for lavender.

Step 3. Choose oils in dark glass bottles with a sealed dropper cap, which protects the oil from light and air.

Step 4. Be cautious of very low prices. Genuine pure oils, especially rare ones like rose or sandalwood, are costly to produce.

Step 5. Look for a brand with real reviews and a history you can check.

A small number of our oils are 100% pure conventional essential oils. These were part of our original range when we launched in 2013, and we've kept them exactly as they were because so many customers have loved them for years.

Our conventional blends are Refresh, Relax and Joy. Our conventional single oils are Lime, Ylang Ylang, Mandarin, Bergamot, Clove, Grapefruit and Clary Sage.

Whenever these oils are used as ingredients in our certified organic blends, we use certified organic versions. Our Relaxation blend, for example, is a separate product from Relax and is ACO Certified Organic.

ACO Certified Organic means a product has been independently audited by Australian Certified Organic and meets its organic standard from farm to bottle.

For essential oils, that means the plants are grown without synthetic pesticides, herbicides or fertilisers, and without genetic modification. The finished oil contains no fillers or synthetic additives, and the facilities that handle it are audited too. Certified products carry the ACO logo and a certification number, so you can check the claim for yourself.

Organic oils cost more to produce. Organic farms often have lower yields, growers are paid a premium for organic crops, and every step of the supply chain pays for independent audits to keep its certification.

Because our oils are pure and concentrated, a little goes a long way. Most uses need only 2 to 5 drops, so a single bottle lasts a long time. We also don't use third-party distributors, so our prices are often more affordable than larger brands with big marketing budgets and overheads.

Both are independent organic certifications with regular audits. ACO is Australia's leading organic certification, covering food, farming and personal care products. COSMOS Organic is an international standard for organic and natural cosmetic products, widely recognised in Europe and around the world.

You'll see ACO on most of our range and COSMOS Organic on a few blends. Either way, the oil has been independently checked and certified, not just labelled organic.

Small differences in colour and aroma between batches are normal and a sign you're using a natural product. Weather, soil and harvest time change a plant's natural chemistry from season to season, so each harvest is slightly different.

Synthetic fragrances smell exactly the same every time because they're made in a lab. Pure essential oils don't, and we don't alter them to make them uniform.
fore best usage, essential oils are best used with in 12 months of opening the cap seal. They can be used after a longer duration, they just might not be as potent. 

The Aroma-Snooze helps your child to get to sleep easier and stay asleep

The Red LED helps get your child to sleep by producing the hormone melatonin. Commonly known as the sleep hormone, it increases drowsiness and produces deeper, longer periods of  sleep through the night. The red light has a unique breathing light feature which allows you to choose the brightness intensity, and is also calming. The Aroma-Snooze colour changing lights are soothing and  ideal to incorporate into your childs bedtime routine before changing to Red LED light for sleep.

Every child is different.  The Aroma-Snooze has 5 sound choices to use.  The sounds blocks external loud noises that might disturb them and has the added benefit of increasing the deepest level of sleep (delta wave sleep). Your child  will find it easier to get back to sleep if they happen to wake earlier than morning.

The Aroma-Snooze produces a purified mist from ultrasonic technology. This improves the air , and makes a better sleeping environment.

The Snooze Blend included in the main bundle is a large 15ml Certified Organic Blend, created using only  the finest certified organic essential oils and is a premium blend to support sleep.

Yes they can .

The Music, Lights and Mist are all controlled by their own buttons and can be used all together or individually on their own. You press the buttons of the features of which you want to use.

The sounds of the Aroma-Snooze  will continue to play on a continuous  loop , until you physically turn them off.  This is ideal as you control the length of time you wish the music to stay on, as it would not be ideal to have the sound turn OFF  after a short time, or through out the night, as this  could disturb your child’s sleep.

The Aroma-Snooze MAX water level line/mark, is half way down inside the water well. It is NOT the line closer to the top where the lids sits on. If you overfill your Aroma-Snooze with excess water, the mist function will not work. Please empty water to below the MAX water level line if you accidentally overfill it.

No. In early 2020 we released a new version of the Aroma-Snooze sleep aid, which allowed the light and the sound functions to continue to operate regardless of if the water ran out or not. What this means is that the ultrasonic technology will still go into automatic switch off mode when the water runs out, though the light and the music will continue to stay on and will help your child to remain undisturbed.

Please note, there are several sleep aids on the market where the sounds or lights will only run for a short period, or the lights and sounds will switch off when there is no water left. This is not ideal for a child as this change in sleeping environment whilst sleeping could easily startle them as they sleep.

One of the reasons of the Aroma-Snooze sleep aids popularity, is that it has the ability for you to record your own voice, music or sound for up to 30 seconds, (into the machine) which can then play back on a continuous loop until switched off.

You may like to record

1. Your  own soothing words,  sounds or favorite music track

2. A good night message from grandma or a parent working away, that they can listen to before bed, before setting to one of the 5 sound choices for sleep.

3. Your own ‘Shushing’ sound, a sound recommended by world leading sleep experts as this replicates the sound a unborn child would hear in the womb

4. Positive affirmations to help bring out the best in your child.

We deliver to phyical locations and PO Boxes in Australia, and NZ  covering all states and territories. Our low-cost shipping is available to retail customers at a flat fee of $9.95, with FREE delivery for orders $75 and over. We also offer a flat rate $15.00 Express post Shipping rate. Note. Large bulky parcels including the Safe Air Purifier and Aroma-Haven humidifiers will not be sent express post. 

Aramex, (formerly Fastway) , and Australia Post are Lively Living’s delivery service of choice for their wide network and demonstrated track record of safe, reliable, and efficient delivery.

Orders are automatically allocated to the service provider that is expected to arrive the quickest.

Orders placed by 10.00 am each day are generally dispatched the same day. Delivery times vary depending on location, but as a guide residents of Australia’s east coast Capital Cities and major towns and surrounding suburbs can expect to receive their order within 1-5 business days, and residents elsewhere in Australia, including remote and regional areas, should receive their order within 8-11 business days (excluding weekends and public holidays). It really depends where you are located, through please be reassured we focus on dispatching orders asap, and many in SE QLD may
receive your order the next day.

Yes, we offer a flat rate $15 fee to send your order express post with Australia Post. This option is available on the checkout page. Please simply opt for express post shipping and your order will be sent express post with Australia Post.

Whilst our shipping is generally considered fast, if you are wanting your order asap, or if you are in country WA or NT and would like your order asap, you may like the Express Post option.

Yes. Please simply fill in your P.O. Box delivery address in the address line at checkout and your order will be sent with Australia Post.

Every Lively Living diffuser and sleep aid comes with a 12 month manufacturer's warranty from the date of purchase. This is in addition to your rights under Australian Consumer Law.

If you bought online from us, email info@livelyliving.com.au with your order number, a short description of the problem and, if possible, a photo or short video. We'll take it from there.

If you bought from one of our stockists, you can return the product to the store with your receipt and they'll arrange the claim with us, or you're welcome to contact us directly. Please keep your receipt or order confirmation as proof of purchase.

We're a small Australian team and we love helping you choose. Call us on 0412 521 118, or email info@livelyliving.com.au. Please include your phone number if emailing as sometimes it is easier to talk on the phone. 

For anything important about an order, email is best, so we have everything in writing and can order details quickly. 

We're available Monday to Friday 8am to 5pm, and Saturday and Sunday 10am to 5pm (Queensland time).